Refund and Return Policy

1. Return Eligibility
   If you are not satisfied with your purchase, you may return the product within 7 days of receipt. To be eligible for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase.

2. Return Process
   To initiate a return, please contact our customer service team at info@fittopix.com with your order number and reason for return. We will provide you with instructions on how to return the item. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

3. Refund Policy
   Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within [X] business days and will be credited to your original method of payment. Shipping fees are non-refundable.

4. Exchanges
   If you need to exchange a product for a different item, please contact us at info@fittopix.com. Exchanges are subject to product availability, and you will be responsible for any price difference and additional shipping costs.

5. Non-Returnable Items
   Certain products are non-returnable for hygiene and safety reasons. This includes opened or used hair care products, gift cards, and sale items. Please refer to the product page or contact us for more information on non-returnable items.

6. Damaged or Defective Products
   If you receive a damaged or defective product, please contact us within 3 days of receiving your order. We will arrange for a replacement or refund, and you will not be responsible for any return shipping costs.

7. Late or Missing Refunds
   If you haven’t received your refund within the specified time frame, please check with your bank or credit card company first. If you’ve done this and still have not received your refund, please contact us at info@fittopix.com.